Terms of service

These terms cover using quesiono.com, and they're the default terms for work we do for you. Every project also gets its own written scope and quote — where that document and this page disagree, the project document wins. It's specific to your build; this page is the general case.

Nothing starts until you've approved a scope in writing and paid the deposit. A verbal yes on a call is not a start date, which protects both of us.

Every quote lists the templates, the page count, the integrations, and the number of revision rounds. That list is the project. Anything outside it is a change request, and a change request gets its own quote before anyone builds it.

This isn't us being difficult. Unpriced additions are how a six-week project becomes four months, and the person who ends up paying for it is usually you.

Revisions

Two rounds of revisions per design stage are included as standard. A round means one consolidated set of feedback, not fifteen emails over a fortnight. Extra rounds are billed at our hourly rate, which is in your quote.

Most late projects are late for the same reasons, and none of them are build speed. So, plainly:

• One person with sign-off. Committees turn two revision rounds into six.
• Content, or a decision to have us write it. Rough real copy beats polished placeholder.
• Brand files, logos and photography, or a decision that we're sourcing them.
• Access to the domain registrar, host and analytics before launch week.
• Feedback inside five working days at each stage.

If a project stalls on your side for more than 30 days we'll pause it, invoice for work completed, and restart when you're ready — subject to a slot being free, which may mean a wait.

Standard split

40% deposit to book the slot, 30% at design sign-off, 30% before launch.

Retainers

Monthly in advance, cancellable with 30 days' notice.

Terms

Invoices are due 14 days from issue.

Late payment

1.5% a month after 30 days. We'd rather talk about a payment plan than send that invoice, so tell us early if cash flow is tight.

Prices in a quote hold for 30 days. Rush work — a deadline that needs us to reshuffle other clients — carries a 20% premium, stated up front and never applied retroactively.

Once the final invoice clears, you own the design files, the copy we wrote for you, and the code we wrote for you, outright. We transfer the repository and every credential at handover.

• Third-party licences — fonts, stock images, paid plugins — stay under their own terms. We'll tell you which ones a build depends on.
• Open-source libraries stay under their original licences, which is how open source works.
• Small internal utilities we reuse across projects stay ours, and you get a perpetual licence to use them in your site.
• We keep the right to show the work in our portfolio and to describe what we did, unless your contract says otherwise. Ask and we'll take it out.

Before the final invoice clears, the work is licensed to you for review, not assigned. Nobody has ever tested that clause and we'd rather it stayed that way.

We do guarantee

• Thirty days of fixes after launch at no cost — bugs, broken layouts, a form that stopped firing.
• The performance and accessibility targets written into your scope, measured the way the scope says.
• That the site works in the current and previous major version of Chrome, Safari, Firefox and Edge.

We don't guarantee

• Specific rankings or traffic numbers. Nobody can, and anyone who does is guessing with your money.
• Revenue outcomes. We can build the funnel; we don't control your market or your prices.
• Third-party services staying up, or an API not changing under us.
• Sites we didn't build, or changes someone else makes after handover.

Where SEO is involved, we commit to the work — audits, fixes, content, links earned honestly — and report what actually moved. We don't commit to a position on a results page we don't own.

Our total liability for any project is capped at the fees you paid us for it. We're not liable for lost profits, lost data you didn't have backed up, or knock-on business losses.

That cap is normal for studios our size and it's the reason we can quote fixed prices at all. If your project genuinely needs a higher cap, say so before signing — sometimes we can, with different insurance and a different number.

You cancel

The deposit is non-refundable, because it held a slot we turned other work away for. Beyond that you pay for work completed to the day you tell us, and you get everything we've produced. No termination fee.

We cancel

Rare, but it happens — a scope that turned out to be someone else's specialism, or a working relationship that isn't working. We refund any fees for work not yet done, hand over what exists, and where we can we suggest someone better suited.

Either way you keep what you paid for. We've never held a repository hostage over an invoice and we're not going to start.

The words, code and images on quesiono.com are ours. Read them, quote them with a link, learn from them. Don't republish a page wholesale as your own agency's copy — it happens more than you'd think, and we do notice.

Client names, logos and case-study numbers on this site are used with permission. Prices shown are indicative ranges, not offers, and the quote you sign is the price.

These terms are governed by the laws of the State of Texas, United States. Anything we can't resolve goes to the courts of Houston, TX.

Before that, though: email hello@quesiono.com and say what's wrong. Every disagreement we've had since 2022 has been settled in a phone call, usually because one of us had missed something obvious.